Thank You for the Trust and Support from Our Global Customers to LUCY LUXURY!

FOR NEW PRODUCTS:

  • Warranty duration ranges from 1 to 3 years, depending on the product.
  • 7-day 1-to-1 exchange for any manufacturer defect – product must remain in original condition.
  • Exchange available within 7 days if the customer is not satisfied or the watch doesn’t fit properly (Exchange must be for a product of equal or higher value – no refunds for lower-priced exchanges).
  • FREE first-time SPA & deep maintenance service.
  • For user-caused damage: We support partial repair cost if the internal mechanism is damaged – you only pay for replacement labor/parts.

FOR PRE-OWNED PRODUCTS:

  • 1-year warranty for pre-owned watches – applies only to manufacturer defects.
  • Maximum support offered for repairs if the issue is caused by the user.

CONTACT US:

OUR COMMITMENTS:

  • 🌍 Worldwide shipping
  • ⚡ Express delivery with special discounts
  • 🔁 1-to-1 exchange within 7 days for any issue

LUCY TIMEPIECES – LUCY TIMEPIECES GLOBAL

  • LC Luxury HK: Hong Kong
  • LC Luxury Hanoi: Hanoi – WhatsApp: +84 813 321 999 | Zalo: +84 836 177 777
  • LC Luxury HCMC: Ho Chi Minh City – WhatsApp: +84 813 321 999 | Zalo: +84 836 177 777
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